Humber and Wolds Rural Action remains open for business, we are continuing to support our communities but in a different way, you can still contact us by email or telephone. Please visit the page dedicated to Covid19 to find out more about how the community is responding.

Please contact us on
01652 637 700

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The resulting Community Led Plan forms a blueprint for use by Town/Parish Councils and other local bodies, as well as providing evidence for funding bids to enable the actions identified to be completed.
Mrs Surfleet a registered customer of the car scheme thanked HWRA for an excellent service and also to personally thank the driver, Terry for his help and assitance in providing transport to her medical appointment.
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The Energy Saving Trust - Redress Shceme - An Introduction

28th July 2020

Citizens Advice Offices across Greater Lincolnshire, including North and North East Lincolnshire, are working in partnership through the Greater Lincolnshire Energy Efficiency Network (GLEEN), bringing together the public sector (local authorities, NHS, etc) and the Voluntary and Community Sector (including YMCA Community Lincs. and Humber & Wolds Rural Action (HWRA)) for staff and volunteers to identify households eligible for fuel vouchers.

Our clients are more likely to be on low incomes and will be struggling to pay their fuel bills. We also have a population that is more likely to suffer the impact of the Covid-19 crisis as we have more families that are in low-paid and insecure employment. A step by step guide is seen below.

  • Households can be given up to 3 vouchers
  • These are normally given out one at a time
  • All three can be given at once if it is the best solution for a household
  • Vouchers can be spread across gas/electricty as needed
  • Single person vouchers are worth £23
  • Family vouchers are worth £49

Under the Energy Savings Trust Redress Scheme, Citizens Advice South Lincolnshire, who oversee this project, can now provide eligible clients on pre-payment meters (PPM) fuel vouchers to top up their PPM. The voucher can be a code in an email or WhatsApp message, which can be redeemed at a Post Office or convenience store and loaded onto a pre-card or key used to top up a meter.

1. To assess whether clients are eligible.advisers/assessors must fill in all questions on a Covid-19 Fuel Voucher Eligibility Checklist.

2. Clients must meet all criteria and have been affected by Coronavirus in some way (either directly or by its associated social and economic concerns).

3. Please follow the relevent instructions for referring cleints for a voucher.

4. If a client is successful, they will be emailed within 5 days.

If you think that you may be eligible, in the first instance please contact HWRA by tel: 01652 637700 or email at

Thank you.

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