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Warm Home Discount

23rd July 2020

The Warm Home Discount is a Government scheme funded by suppliers. Its designed to help lower income and vulnerable households with their energy costs during the winter.

If you meet certain criteria, you may qualify to receive the payment of £140.

Warm Home Discount opens 5 -12 August 2020

Apply online or with the My Utilita app.

Are you eligible?

The CORE Group

If you are in the core group, you automatically qualify and do not need to apply.

What are the CORE Group criteria?

If you are in the Core Group, you automatically qualify, and you do not need to apply. The Department for Work & Pensions tells us who is in this Group – and everyone in this group gets the payment.

If you are in this Group and a live Utilita customer on the qualification date of the 5th July 2020 you will receive a letter confirming this from the Department for Work and Pensions in Autumn.

If you’re live with another supplier on this date, you’ll need to contact them regarding your Warm Home Discount.

We will contact everyone in this group with an update in October.

For more information, please visit the Department for Work and Pensions at



  • We only use the eligibility criteria set by Ofgem
  • We will verify your application against the eligibility criteria
  • All customers MUST apply (if you believe you're eligible)
  • We must supply your electricity when you apply
  • If you received the Warm Home Discount from us last year in the Broader Group and you still qualify, you will receive it again from us this year. You will still need to apply during the application window.
  • Any remaining places available are allocated at random using a method that is reviewed and approved by Ofgem
  • If your application is successful, you will still have to be with us on the 31st January 2021 to be eligible for your payment.

Please note - you may be asked to supply evidence that you receive your benefits after you apply for the Warm Home Discount.

What are the BROADER Group criteria?

You may apply for the Warm Home Discount IF you meet our Broader group criteria – we only use the mandatory criteria set by Ofgem.

If a permanent resident in your household receives one of the ‘Main benefits’ and one of the ‘Sub elements’ - you can apply to receive the discount.

The ‘Main benefits’ are

  • Income Support
  • Income based Jobseekers Allowance
  • Income related Employment and Support Allowance (Work Related activity Group)
  • Income related Employment and Support Allowance which includes a support component
  • Universal credit (& an income of less than £1,349 in at least one assessment period since October 2019)
  • Child Tax credit because your annual household income is less than £16,190

The ‘Sub elements’ are

  • Responsibility for a child under the age of 5 who lives with you
  • Child tax credit, which includes a disability or severe disability element
  • A disabled child premium
  • A disability premium, enhanced disability premium or severe disability premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium
  • Or, if you receive Universal Credit as your main benefit, the ‘sub elements’ are:
    • Limited capability for work
    • The disabled child element
    • Responsibility for a child under the age of 5 who lives with you

If you received the Warm Home Discount from us last year in the Broader Group and you still qualify – the good news is – you will receive it again from us this year. You will still need to apply during the application window.

Your evidence must be a clear photograph or scanned copy of official documents that clearly shows:

  • That you are currently receiving the benefit you select during your application
  • Your name and address
  • And is dated after 1 August 2019

The evidence must be an award or an update letter from the Department for Work and Pensions or Job Centre Plus that confirms your entitlement to the benefit.

Please do not provide bank statements or payment deduction letters as evidence.

Useful videos to watch. Click on the links:


Are all supplier’s BROADER Group Criteria the same?

We only use the mandatory criteria that are set by Ofgem to verify Broader Group applications. All suppliers must use the mandatory criteria as a minimum, although suppliers are able to expand on this, within limits regulated by Ofgem.

How long will I have to wait to find out if my application has been successful?

We’ll let ALL Broader applicants know if they’ve been successful or not by October.

When is the Warm Home Discount being paid this year?

We will be spreading the payments between December 2020 and February 2021 – if you are eligible to receive the payment, we’ll provide more information about how and when you will receive it by October 2020.

How can I save energy?

Minor changes to your daily routine and home can have a big impact on the amount of energy you use each month and therefore the amount you are spending. We recommend visiting our energy efficiency page for guidance on the best way to bring your energy usage down.

You can also get impartial energy advice by visiting the Simple Energy Advice website on or by contacting them on 0800 444 202.

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